Before a student purchases a study package, they will have a free 15-minute consultation with their prospective teacher so will have adequate time to make an informed decision on whether they wish to study with OTUK. If they are still unsure following the free consultation, students have the option of purchasing 1 trial lesson before committing to a study package. A student is entitled to request a full refund within 7 days of purchasing a study package, provided that no lessons in this study package have been either conducted or missed without prior written warning (see 1.4).
Special circumstances: If a student is unable to study due to serious illness or other circumstances beyond their control, any remaining study credit may be “frozen” until a set return date or transferred to another student. In this case, a formal written request must be submitted to: [email protected]. OTUK reserves the right to refuse such requests pending a decision by the school’s management on the basis of evidence submitted by the student.
Study packages have an expected validation period of 1 month from the date of purchase. For example, if a student purchases 8 lessons and takes their first class on 01.02.2017, they should aim to complete all 8 classes by 01.03.2017 (1 calendar month). Failure to do so may result in the loss of unused study credit. Students must have study credit remaining on their OTUK account to continue their lessons. OTUK will notify students via email when it is time to make a top-up payment. All payments are conducted via the OTUK payments page. We strongly recommend that students conduct payment at least 48 hours in advance of study as failure to do so can result in course delays.
Each OTUK class lasts 1 academic hour (45 minutes). Students may choose to take single lessons of 1 academic hour (45 minutes) or double lessons of 2 academic hours (90 minutes) depending on their preference and chosen teacher’s availability.
Students must book the days/times of their classes with their teacher before purchasing study credit. This guarantees regular scheduled classes at times to suit both student and teacher. We recommend you book regular study slots with your teacher rather than opting for a flexible timetable. This means we can reserve the most convenient slots for our students on a long-term basis. Teachers’ timetables may be subject to change so some flexibility on the part of the student may be required.
If a student needs to cancel a class, they must submit a written request to their teacher at least 12 hours before the scheduled study session is due to start. Failure to do so will result in them being charged for the missed class. All cancelled classes must be rescheduled within the 1 month validation period of the given student’s study credit. In the event of cancelled classes, teachers cannot guarantee availability at times to suit the student. If a teacher needs to cancel or reschedule a class, the student will be notified as soon as possible.
At OTUK, we expect students to respect our teachers and arrive to lessons on time. If a student starts a class late, the study session will finish at the scheduled time and not 45 minutes from the actual (late) start time.
If a student’s internet connection fails before or during a class, this study session will be lost and the student will be charged for the class. If a lesson is already in progress and there is a problem with the student’s connection, the teacher will wait a maximum of 15 minutes for the student to reconnect to the internet and resume the session. It is the responsibility of students to ensure they have a reliable internet connection. If the teacher’s internet connection fails, the class will be rescheduled.
Free lessons issued by OTUK have no monetary value and cannot be sold or traded. Recipients of free lessons from promotional activities must take these lessons themselves and cannot transfer them to other students.
If a student is not satisfied with a given teacher, they have the right to request a replacement. A written request must be sent to [email protected] explaining why the student wishes to change teacher. A consultation will then follow.
OTUK reserves the right to refuse classes to a given student if this is deemed necessary by the school’s management. Any unused study credit will be refunded, but OTUK is under no obligation to explain why services cannot be rendered to the student in question.
We are aware that you may have concerns over disclosing information about yourself to us.
This Privacy Statement explains, amongst other things, what information we collect about you on this website and the reasons for this.
Our primary aim in collecting personal information is to provide you with a customised experience on our website (aiming to show you information that is relevant to you) and to provide you with information you have asked for e.g. course information.
We also collect information for statistical purposes and, where agreed by you, to offer you products and services that may be of interest to you.
Identifying Information Submitted by You
You will not be required to submit any information when visiting our Site. When creating an account, we may collect your name, registration date, email and address. We may also collect other information if necessary.
We also collect some limited information about your payment processing – the details of your transaction history with the Services. The Payment Processor may also provide us with some limited information, such as a unique token that enables you to make additional purchases using the information they have stored, this information may include your name, card’s type, expiration date, and the last four digits of your account number.
Whenever you visit our Site, we may collect non-identifying information from you, such as your IP address, interactions with the Site and Service, location, referring URL, browser, operating system, cookie information, usage, data transferred and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party such as your wireless provider, this information alone cannot usually be used to identify you.
We will never sell, transfer or give your information to a third party without your permission. However, you agree that we may use your information:
— To enhance or improve our users’ experiences.
— To provide our Service to you.
— To contact you and to respond to inquiries.
— To process transactions.
— To register your account and allow you to use our Service.
— To email you newsletters, deals and 3rd party offers
After creating an account you may be able to edit information submitted through our Site or Service. Simply access your account through the Site and edit any information. However, you will be unable to opt of our data collection practices. If you want your information to be removed from our database please contact us. We will generally endeavour to delete our database of user information at regular intervals, but we cannot guarantee that your information has been or will be deleted immediately. Although some changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such.
Although you are entering into an Agreement with OTUK to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others.
Throughout the course of our provision of our Services to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, when you submit a form with personally identifiable information to us, that information will be disseminated or forwarded through our Service to your local law enforcement agency.
— Google Analytics
OTUK may post links to third party websites on our Site or Service, which may include information that we have no control over. When accessing a third party site through our Site or Service, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.
Last Modified: April 17, 2018